Our Guest Experience Promise
Driven by our successful expansion which saw us almost double in size, national and international conventions that may not have considered Winnipeg before have started to take notice. They are coming and we are ready! So creating exceptional customer experiences and an experiential service has become a priority that is starting to set us apart.
Through consulting, training workshops, coaching, educational seminars and a little mystery shopping, we have been working with the Syer Hospitality Group Inc. which is one of North America’s preeminent authorities of Guest Experience Management and we have developed a training plan, policy and promise for all convention centre staff.
To be seen as a top tier convention centre, we know the importance of making emotional connections with our guests and creating outstanding experiences – every event, every guest, every day is paramount.
All employees including full-time, part-time and partners (ie security, parking and cleaning companies) receive extensive training and sign a guest service promise.
The A.C.E. (Achieving Centre Excellence) awards are a way to recognize and reward the employees and partners in our organization for achieving Centre excellence and for their outstanding commitment to the guest experience.
Congratulations to our A.C.E. Ambassadors.